Privacy Policy

Overview

This Privacy Policy describes how LumaSKIN Clinic ("LumaSKIN", "we", "us", or "our") handles information when you visit our website, contact us, or receive care at our clinic in Miami, Florida. By using our website or services, you agree to the practices described here.

We have written this policy in plain language because we believe you should be able to understand exactly how your information is treated, without wading through legal jargon.

Who we are

LumaSKIN Clinic is a doctor-led aesthetic skin clinic located at 1240 Brickell Avenue, Suite 800, Miami, FL 33131. For any questions about your privacy, you can reach us at hello@lumaskinclinic.com or +1 (305) 011-7546.

Information we collect

We only collect what we need to provide safe, effective care and to run our clinic. Depending on how you interact with us, this may include:

• Contact details — your name, email address, phone number, and postal address.
• Booking information — the treatments you are interested in, appointment times, and any notes you share when you request a consultation.
• Health information — relevant medical history, skin concerns, allergies, medications, and treatment records, collected only with your knowledge as part of your care.
• Payment information — billing details processed securely through our payment providers. We do not store full card numbers on our systems.
• Website and device data — your IP address, browser type, pages viewed, and similar analytics gathered automatically through cookies.

How we use your information

We use the information we collect to:

• Schedule, confirm, and manage your consultations and treatments.
• Assess the suitability of treatments and deliver care safely.
• Respond to your enquiries and provide customer support.
• Process payments and keep accurate clinic records.
• Send appointment reminders and, where you have opted in, occasional updates about our services.
• Improve our website, services, and the overall client experience.
• Meet our legal, regulatory, and professional obligations.

Medical and health information

Health information is sensitive, and we treat it that way. Any medical details you share are used solely to plan and deliver your care, and access is limited to the clinical team involved in your treatment. We retain treatment records in line with the standards expected of medical and aesthetic providers, and we never sell your health information.

Cookies and analytics

Our website uses cookies and similar technologies to keep the site working, remember your preferences, and understand how visitors use our pages so we can improve them. You can control or disable cookies through your browser settings, though some parts of the site may not function as intended if you do.

How we share information

We do not sell or rent your personal information. We share it only where necessary, and only with parties who are bound to protect it, including:

• Trusted service providers who help us operate, such as scheduling, payment, and IT providers.
• Professional advisors, where required, such as accountants or legal counsel.
• Authorities or regulators where we are legally obliged to disclose information.

Data retention

We keep your information only for as long as it is needed for the purposes described above, or for as long as the law requires. When information is no longer needed, we securely delete or anonymise it.

Your rights and choices

You have the right to:

• Ask what personal information we hold about you and request a copy.
• Ask us to correct information that is inaccurate or incomplete.
• Request that we delete your information, where we are not required to keep it.
• Opt out of marketing communications at any time.

To exercise any of these rights, email us at hello@lumaskinclinic.com. We will respond within a reasonable time.

How we protect your information

We use appropriate technical and organisational measures to safeguard your information against loss, misuse, and unauthorised access. While no system can be guaranteed completely secure, we work hard to protect your data and limit access to those who need it.

Children's privacy

Our services are intended for adults. We do not knowingly collect personal information from anyone under 18 without the involvement of a parent or guardian. If you believe a minor has provided us with information, please contact us so we can address it.

Links to other sites

Our website may link to third-party sites that we do not control. We are not responsible for their privacy practices, and we encourage you to review their policies before sharing information.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we will revise the date below. We encourage you to review this page periodically.

Contact us

If you have any questions about this policy or how we handle your information, please reach out:

LumaSKIN Clinic
1240 Brickell Avenue, Suite 800, Miami, FL 33131
hello@lumaskinclinic.com · +1 (305) 011-7546

Last updated: 1 June 2026